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In our final blog post about Women at DFDS we meet Viktorija Kaminskienė, Head of Customer Care for our Baltic routes. She tells us how she has always had an affinity with DFDS since being a little girl, and how supportive she feels the community is at DFDS.
Why did you choose to work for DFDS?
There are three main reasons why I chose DFDS. Firstly, my passion for the work I do gives me opportunities to grow. Secondly, the DFDS values and behaviours fitted well with my own values. And finally, the big and beautiful vessels entering Klaipeda port. When I was little, we used to go to watch DFDS/Lisco vessels entering and leaving Klaipeda. I was and am still a fan of DFDS.
What is your job at DFDS and what does it involve?
I am Head of Customer Care Baltics and I have worked for DFDS for almost six years. I have two main areas of responsibility. The first is to oversee the Customer Care Baltics team in Klaipėda who take care of our customers when they have questions about our Baltic routes when they want to book or amend tickets or give feedback to us. The second responsibility is to make sure we have aligned customer experiences across all DFDS Customer Care locations.
How did you get where you are today?
Hard work and passion for what I do as well as daily challenges and feedback from my team. These have all helped me grow and brought me to where I am today.
Are there any women that have inspired you within DFDS or externally?
To be honest every person I meet at DFDS that is passionate about their work inspires me in one way or another. My team consists of six wonderful women that inspire me the most with their passion to provide the best care to our customers and they support each other in difficult and happy moments.
What does International Women’s Day mean to you?
International Women’s Day for me is looking back into history and celebrating how far women have come in terms of women’s rights and also a day to raise awareness because there is still a way to go. It is a celebration of empowerment!
What do you think of DFDS as a workplace?
For me, DFDS is a workplace where you learn, develop, and move forward. A workplace where different cultures meet that helps you broaden your view, a place where your leader empowers you to make decisions. And one of the best things I like about DFDS is its people and community.
What is your proudest moment/highlight from working at DFDS?
The proudest moment for me in DFDS was when the pandemic hit and our customers had a lot of questions because it was an unknown world. Marketing, sales and the onboard services teams came to support us and helped answer all the questions via phone, social media and email. Despite the fact for all these teams working in Customer Care was something new and challenging, they put in all the energy and hard work for all of us to answer customer requests. Another highlight for me is how Customer Care UK & Continent and Customer Care Nordics and Customer Care Baltics support each other through happy and difficult times!
Is there any advice you’d give to other women/girls either in general or about working in our industry?
Always be yourself, believe in yourself and do what you are passionate about and do not forget to take care of the people around you.
Where would you like to be in 5-10 years?
I see myself learning new skills and gaining more experience in what I do and helping those around me to grow and develop and move forward.
What is an interesting fact about yourself that other people may not know?
I looooove cycling and exploring, but I think everyone who knows me knows this. I also write poems that I rarely share – this is something others might not know!
Thank you to all our lovely #WomenAtDFDS for sharing their inspiring stories with us. Keep an eye out in the future for more spotlights on some of our employees.
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